Soft skills

• Understand the tools of project team management
• Acquire the fundamental concepts, tools and methods of interpersonal communication
• Understand the keys to effective communication, adapting to the circumstances (challenges, stress) and the different people involved (psychological profiles).
• As part of a digital transformation project, understand the psychological drivers of resistance to change and the tools and methods for managing it

1 - AGILE COMMUNICATION & LEADERSHIP

Course: theoretical contributions :

• The fundamentals of communication

Stress and its influence on our ability to communicate

Perceptual positions

Emotional intelligence

Growth and survival

• The ComProfiles behavioural model and typology

 Dynamics, strengths and vulnerabilities of each communication profile

• The ways in which people adapt when faced with survival, depending on their communication profile

Practical exercises and role-playing

• Illustration: role-playing passivity and aggression, rigidity and unproductive agitation
• Self-reflection exercise
• Understanding your own communication profile
• Relationships between people with different profiles: complementarities and antagonisms

2 - MANAGING CHANGE AS PART OF A TRANSFORMATION PROJECT :

• The importance of the human factor in the success of all transformation projects
• What is resistance to change, and how can it be dealt with?
• Dealing with opponents, managing conflicts
• Carrying out an impact analysis
• Building a change management plan

PROJECT MANAGEMENT :

COMPONENT 1 "Working as part of a team
COMPONENT 2 "Supporting the changes generated by the project".

TEAM MANAGEMENT & COMMUNICATION :

COMPONENT 1 "Communicating with the customer
COMPONENT 2 "Working as part of a team

During the course: practical exercises, role-playing and simulations 

• Adelaïde TINEL
• Laura SERFATY
• Guillaume Quiquerez